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rst3's avatar
rst3
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2 years ago

Unable to access Self Service Licensing Center

I am unable to get into the FPGA Self Service Licensing Center to generate licenses. When I try to log in with my account, I see the error pages shown in the attached screenshots.

  

5 Replies

  • rst3's avatar
    rst3
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hi, I filled in that form originally and they closed my ticket and routed me to this forum which is why I am asking it here.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hi

    We deeply apologize for the inconvenience and long delay as I’m out of office recently. May we know, is the login issue still persist? If yes, could you provide details for checking?

    Name :

    Email Address :

    Company Name :

    Company Address :

    NICID(Mac Add) :

    For privacy, reply/attach file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


  • NewportRI's avatar
    NewportRI
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    2 years ago

    I am having the same issue and was directed to utilize the community support for resolution.

    How do I get additional assistance for the login issue?

    Here is the email received.

    Thank you for contacting Devel

    oper Zone support.

    We are sorry for the inconvenience caused. Please be informed that the query related to FPGA (like account or licensing issue, etc.) will be handled in our community by our tech experts only. Kindly post your query in the below-mentioned link to get further assistance.

    Community Forum Link: https://community.intel.com/t5/Intel-FPGA-Software-Installation/bd-p/fpga-software-installation-licensing

    We wish to get your query addressed sooner by our community tech experts. Proceeding further, we are closing this ticket.

    For any concerns related to the Developer Zone account login or website, please feel free to open a new ticket: https://software.intel.com/en-us/support

    We appreciate your patience in advance!

    We wish you a safe and healthy environment!

    Best Regards,

    Vishwas
    Developer Zone Support Associate
    https://software.intel.com