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Sonel's avatar
Sonel
Icon for New Contributor rankNew Contributor
8 months ago

Unable to Access Quartus Prime Licenses

We have atleast two Quartus Prime licenses that we have not been able to access for a while and due to an email domain change we were unable to login via SSO. 

After contacting Intel Support we finally managed to login to the portal but now see that no licenses are available to us and no way of seeing previous statuses. Intel Support told us to use this forum as they are unable to assist.

Installation & Licensing

1 Reply

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    8 months ago

    Hi ,

    To help us investigate the license visibility issue, could you please send me the following information via private message (so we don’t disclose personal details in public)?
    I will forward the details to the internal team for verification.

    :: Required Information ::

    Company Name:
    Receiver Name:
    Email Address:
    License Name (e.g., LR‑123456_license.dat):
    Host /Server Information (e.g. MAC Address / NIC ID):

    Regards,
    Richard Tan