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USER21's avatar
USER21
Icon for New Contributor rankNew Contributor
2 years ago

Trouble with Quartus license

We are having a lot of trouble because we can't log in to FPGA licensing center using an email address our coworker used to register purchased licenses. My coworker's new email address is managed by...
Installation & Licensing
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
2 years ago

Hello

Welcome to Intel forum. For further checking kindly advise the following.

Name current admin/owner/coworker:

Email Address:

Company Name:

Company Address:

NICID(Mac Add) :

Transfer license details,

NEW Admin Email Address :

You can also reply/attach your file in private message.


  • USER21's avatar
    USER21
    Icon for New Contributor rankNew Contributor
    2 years ago

    Thank you for your response.
    We apologize for the trouble you are going through, but we have resolved this issue.
    We initially thought that our company's tenant restrictions prevented my coworker from signing into the Licensing Center, but the true cause was that his account was not activated. He was able to sign in by contacting the support center separately, and successfully signed in by activating the account with the licenses.
    Thus, the license did not need to be transferred between accounts.