Forum Discussion

covfefe's avatar
covfefe
Icon for Occasional Contributor rankOccasional Contributor
23 days ago

System Console master_read_memory fails above 7688 bytes on Agilex 5 (AXE5-Eagle)

A single master_read_memory of 7689 bytes or more never completes on an Agilex 5. It returns nothing, times out after 60 seconds, and leaves the JTAG channel closed so the next command fails too. 768...
general
Platform
ZiYingE_Altera's avatar
ZiYingE_Altera
Icon for Contributor rankContributor
17 days ago

Hi covfefe,


Just an quick update to let you know that we have received your support ticket and are currently investigating the issue. 

We will update you as soon as possible.

Thank you. 

 

Regards, 
ZiYingE_Altera

covfefe's avatar
covfefe
Icon for Occasional Contributor rankOccasional Contributor
15 days ago

thank you for looking into it. were you able to replicate the issue?

  • covfefe's avatar
    covfefe
    Icon for Occasional Contributor rankOccasional Contributor
    8 days ago

    HiZiYingE_Altera​ Just checking in to see if I should expect any update on this item?

    • ZiYingE_Altera's avatar
      ZiYingE_Altera
      Icon for Contributor rankContributor
      3 days ago

      Hi covfefe,

      Sorry for the delayed response. 

      Would it be possible for you to provide the complete project in a .qar file and attach it as a .zip file? 

      We would like to investigate the issue using a similar device available in our lab. 

      This may require us to modify the target device and rebuild the design, so having the complete project would be very helpful for our analysis.

      Thank you. 

      Regards,
      ZiYingE_Altera