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covfefe's avatar
covfefe
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2 months ago

System Console master_read_memory fails above 7688 bytes on Agilex 5 (AXE5-Eagle)

A single master_read_memory of 7689 bytes or more never completes on an Agilex 5. It returns nothing, times out after 60 seconds, and leaves the JTAG channel closed so the next command fails too. 768...
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ZiYingE_Altera's avatar
ZiYingE_Altera
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1 month ago

Hi covfefe,


Just an quick update to let you know that we have received your support ticket and are currently investigating the issue. 

We will update you as soon as possible.

Thank you. 

 

Regards, 
ZiYingE_Altera

  • covfefe's avatar
    covfefe
    Icon for Occasional Contributor rankOccasional Contributor
    1 month ago

    thank you for looking into it. were you able to replicate the issue?

    • covfefe's avatar
      covfefe
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      1 month ago

      HiZiYingE_Altera​ Just checking in to see if I should expect any update on this item?

      • ZiYingE_Altera's avatar
        ZiYingE_Altera
        Icon for Contributor rankContributor
        1 month ago

        Hi covfefe,

        Sorry for the delayed response. 

        Would it be possible for you to provide the complete project in a .qar file and attach it as a .zip file? 

        We would like to investigate the issue using a similar device available in our lab. 

        This may require us to modify the target device and rebuild the design, so having the complete project would be very helpful for our analysis.

        Thank you. 

        Regards,
        ZiYingE_Altera