Self Service Licensing Center Access Denied

When I try to access the Self Service Licensing Center, I'm shown this message:

Access Denied

You do not have the necessary permissions to access this page.

If you have not registered for FPGA access, please complete the registration in order to gain access to FPGA content pages.

The registration button named “Sign in or register” can be found all the way at the bottom of this page: https://www.intel.com/content/www/us/en/products/programmable.html

If you still could not access to this page or having issues in registering the FPGA access, you may report your issue by submitting a ticket at https://signin.intel.com/ContactUs

If I follow the first link, there is no "Sign in or register" link to be found.

If follow the second link and file a support ticket, I get this extremely unhelpful response:

"that this falls under Altera and as much as we want to further assist you, this inquiry is beyond our scope of support."

Along with this instruction:

"try out this link: (https://fpgasupport.intel.com/Licensing/saml/SSO), where you will be able to submit your license request via the Contact Customer Service form. "

If I follow that link, I get the same Access Denied message with the same links.

I'm stuck in a loop. The only support I have access to refuses to help. We have already purchased licenses for our entire team, but cannot access them. Any assistance would be greatly appreciated.

Cheers,

Zac