Questa Starter License Not Generating (Blank Related Tab / No Email)

Hello, I am a university student trying to obtain a no-cost Questa Starter Edition license for my coursework. The SSLC successfully registers my request (I have generated License numbers L-597671 and L-597892) for my computer (NIC ID: C6EB20524153).

However, the portal's backend is completely failing to generate the physical file for my account. The Related tab under the license details is completely empty. The Printable View is entirely blank. Generating via Activation Code just says 'will be sent to email', but no emails ever arrive.

Because I am on a student account, I am blocked by the APS requirement from opening a direct support ticket. Could an Altera engineer please check my account and manually email or direct message me the .lic file so I can continue my studies?