Forum Discussion

ahmetyavuz2025's avatar
ahmetyavuz2025
Icon for New Contributor rankNew Contributor
5 months ago
Solved

Questa Starter License Not Generating (Blank Related Tab / No Email)

Hello, I am a university student trying to obtain a no-cost Questa Starter Edition license for my coursework. The SSLC successfully registers my request (I have generated License numbers L-597671 and L-597892) for my computer (NIC ID: C6EB20524153).

However, the portal's backend is completely failing to generate the physical file for my account. The Related tab under the license details is completely empty. The Printable View is entirely blank. Generating via Activation Code just says 'will be sent to email', but no emails ever arrive.

Because I am on a student account, I am blocked by the APS requirement from opening a direct support ticket. Could an Altera engineer please check my account and manually email or direct message me the .lic file so I can continue my studies?

Installation & Licensing

5 Replies

  • sstrell's avatar
    sstrell
    Icon for Super Contributor rankSuper Contributor
    5 months ago

    Have you checked junk or spam mailboxes?

  • covfefe's avatar
    covfefe
    Icon for Occasional Contributor rankOccasional Contributor
    3 months ago

    I am having similar issues with the new Altera licensing center (the previous Intel one worked great)

    • AqidAyman_Altera's avatar
      AqidAyman_Altera
      Icon for Regular Contributor rankRegular Contributor
      3 months ago

      Hi Raphael,


      Can you help open a new ticket? Please include all your related information as the details for us to check internally.

       

      Regards,
      Aqid