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lvcfdd's avatar
lvcfdd
Icon for New Contributor rankNew Contributor
1 year ago

Quartus Prime Standard Fixed License Issue

Hello,

I have a Quartus Prime Version 23.1std.1 Build 993 installation with a perpetual license. However, the software is not recognizing the license file I have. When I point to the license file, I can see the available licenses. However, under the "Current License" section, the Host ID Type and Host ID Value are shown as "Not Found." I have attached a screenshot of my license setup window. I would appreciate any solution. Thank you.

7 Replies

  • sstrell's avatar
    sstrell
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    When you generated the license, did you specify the MAC address of this computer correctly? You can look at the top of the license.dat file to verify if it's correct or not.

  • lvcfdd's avatar
    lvcfdd
    Icon for New Contributor rankNew Contributor
    1 year ago

    Yes, it is correct.

    I have generated a 90 days evaluation license file from the licensing centre and it works without issues. This means that quartus is not recognizing my perpetual license.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hello

    Welcome to INTEL. We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

    To further check, may we know whether the license issue has been resolved on your end, or if you're still encountering any problems?


    • lvcfdd's avatar
      lvcfdd
      Icon for New Contributor rankNew Contributor
      1 year ago

      Hello,

      Thanks for getting back to me. I still have the issue and even send an email regarding this but didn't get a response. I am currently using a 3 month trial license. Could you please help me resolve this issue?

      Kind regards,

      Lijo

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    To further check, could you provide details

    Name :

    Email Address :

    Company Name :

    Company Address :

    NICID/Mac Address :

    Attach license.dat file

    For privacy, reply/attach file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi

    Just dropping by to check whether you have any follow up/update from your end?


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.