Forum Discussion

Lili_7's avatar
Lili_7
Icon for New Contributor rankNew Contributor
2 years ago

Quartus II 13 crash

hi, i was using Quartus II 13 web edition for 2 years without any issues. suddenly 2 months ago it started crashing more often. so i uninstalled it, and installed it again. it did work for a month a...
Platform
RichardT_altera's avatar
RichardT_altera
Icon for Super Contributor rankSuper Contributor
2 years ago

Regarding fatal error, there are a few things that you can troubleshoot:

1. Ensure that you are using the latest version of Quartus as there are a few bug fixed.

2. Please check that your machine system must meet minimum Hardware and Software Requirements. Ensure that your Operating System is supported. https://www.intel.com/content/www/us/en/docs/programmable/683472/current/system-requirements-and-prerequisite.html

3. Try restarting Quartus and your computer. This can help clear any temporary issues that may be causing the error.

4. Check your system resources, including memory, CPU usage, and disk space. Make sure you have enough available resources to run Quartus.

5. Try disabling any antivirus or firewall software temporarily, as they may be interfering with Quartus.

6. Run Quartus as administrator.

7. Install currprocess https://www.nirsoft.net/utils/cprocess.html and disable all the software running behind in the background.


Regards,

Richard Tan



herzjo's avatar
herzjo
Icon for New Contributor rankNew Contributor
1 year ago

Hi Richard,

I've had the same issues as described by Lili_7: From time to time I have to do some modifications here at the university on a MAX7000S CPLD design which is supported by Quartus II, 64-bit, version 13.0.1sp1 as latest version.

That works fine on Windows 10 in year 2022. Recently I've need to do some modifications and Quartus crahses in the same way as described above ( https://community.intel.com/t5/user/viewprofilepage/user-id/298351 ). Reinstalling Quartus does not help. Installing Quartus on an older Laptop with Windows 10 which did not get Windows updates since years works too - so the crash must have something to do with Updates of Windows 10 I suspected.

Further research in internet brought me here and exactly point 6 in your list fixes the issue for me - I only need to run Quartus as Admin to avoid the crash! I did not change anything else and it is reproducable that running as user again leads to a crash on the same system.

Thanks for your list of hints! System and software info as attachment below.

Best regards,

Johannes