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IWaugh's avatar
IWaugh
Icon for New Contributor rankNew Contributor
5 years ago
Solved

Not able to download any FPGA tools or software

Hi Intel Support team,

I am having trouble downloading Quartus and ModelSim tools from your website. I have tried from 2 different physical locations (in AU), with Chrome, Brave, Firefox, Safari, Edge (!). Adblocker on and adblocker off.

Attempts:

Linux : Pro : 20.1 - I get no reaction from the circular blue download button (combined files or individual files).

Windows : Pro : 20.1 - I get no reaction from the circular blue download button (combined files or individual files).

Linux : Lite : 19.1 - I get no reaction from the circular blue download button (combined files or individual files).

Windows : Lite : 19.1 - I get no reaction from the circular blue download button (combined files or individual files).

Windows : Lite : 18.1 - I get a "Legal Disclaimer" from the circular blue download button (combined files or individual files), but "I Agree" closes the disclaimer and nothing happens.

Windows : Pro : 18.1 - I get a "Legal Disclaimer" from the circular blue download button (combined files or individual files), but "I Agree" closes the disclaimer and nothing happens.

Linux: Pro : 14.0 - I get a "Legal Disclaimer" from the circular blue download button (combined files or individual files), but "I Agree" closes the disclaimer and nothing happens.

Any help is appreciated.

Thanks,

Iain

  • IWaugh's avatar
    IWaugh
    5 years ago

    I got a download link by using Firefox Javascript debug to breakpoint at the failing line (above), then a direct link could be seen in the Javascript variables.

    The direct download worked, so the problem appears to be a bug in the Javascript used to redirect clients to the actual file. I cannot say why it works for the developers and not for me; I suggest clearing your browser cache before trying to replicate.

4 Replies

  • SyafieqS's avatar
    SyafieqS
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Hi Iain,

    I have tried to download all the listed Quartus for LInux and Window version there from Window machine and I not able to replicate the issue. I suspect that it could be due to something block the packet like firewall or antivirus etc. Try to disable for moment. Make sure you have a strong connection to download it and from my side >1.1Mbps. Just for sharing, I have the issue where I click the circle with arrow and blue button to download, nothing popup. Thus I wait a little bit and the download window popup asking path to save and good to go.

    Thanks,

    Regards.

  • IWaugh's avatar
    IWaugh
    Icon for New Contributor rankNew Contributor
    5 years ago

    I have 90Mbps download speed. I have tried with my firewall on and with it off (just a NAT firewall left); neither work.

    I enabled the Web Console in Firefox and looked at the logs. I refreshed the page and saw this line come up.

    Loading failed for the <script> with source “https://client.akamai.com/dlm/dlm.js”.   17.1:306:1

    Later, when I click the download button for 19.1 Linux Lite, I get this error:

    TypeError: wap_tms.custom is undefined  common.js:36:5
    recordOutboundLink https://fpgasoftware.intel.com/static/v2/js/common.js:36
    success https://fpgasoftware.intel.com/static/v2/js/common.js:179
    jQuery 4
        i
        fireWith
        A
        c

    When I try with 17.1 Linux Lite, I get the Legal Disclaimer window with no extra entries in the web console, then I get the same error as above when I click "I agree".

    • IWaugh's avatar
      IWaugh
      Icon for New Contributor rankNew Contributor
      5 years ago

      I got a download link by using Firefox Javascript debug to breakpoint at the failing line (above), then a direct link could be seen in the Javascript variables.

      The direct download worked, so the problem appears to be a bug in the Javascript used to redirect clients to the actual file. I cannot say why it works for the developers and not for me; I suggest clearing your browser cache before trying to replicate.

      • Marwan_Alsahafi's avatar
        Marwan_Alsahafi
        Icon for New Contributor rankNew Contributor
        5 years ago

        @IWaugh, I got same problem but I couldn't find option for direct download.

        I come with following solution, where you need to write in JS console:

        wap_tms.custom =  {trackDownload: function() { return false;}}

        This solve problem for me, and now I can download any file.