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IWaugh's avatar
IWaugh
Icon for New Contributor rankNew Contributor
6 years ago
Solved

Not able to download any FPGA tools or software

Hi Intel Support team, I am having trouble downloading Quartus and ModelSim tools from your website. I have tried from 2 different physical locations (in AU), with Chrome, Brave, Firefox, Safari, Ed...
  • IWaugh's avatar
    IWaugh
    6 years ago

    I got a download link by using Firefox Javascript debug to breakpoint at the failing line (above), then a direct link could be seen in the Javascript variables.

    The direct download worked, so the problem appears to be a bug in the Javascript used to redirect clients to the actual file. I cannot say why it works for the developers and not for me; I suggest clearing your browser cache before trying to replicate.

IWaugh's avatar
IWaugh
Icon for New Contributor rankNew Contributor
6 years ago

I have 90Mbps download speed. I have tried with my firewall on and with it off (just a NAT firewall left); neither work.

I enabled the Web Console in Firefox and looked at the logs. I refreshed the page and saw this line come up.

Loading failed for the <script> with source “https://client.akamai.com/dlm/dlm.js”.   17.1:306:1

Later, when I click the download button for 19.1 Linux Lite, I get this error:

TypeError: wap_tms.custom is undefined  common.js:36:5
    recordOutboundLink https://fpgasoftware.intel.com/static/v2/js/common.js:36
    success https://fpgasoftware.intel.com/static/v2/js/common.js:179
    jQuery 4
        i
        fireWith
        A
        c

When I try with 17.1 Linux Lite, I get the Legal Disclaimer window with no extra entries in the web console, then I get the same error as above when I click "I agree".

IWaugh's avatar
IWaugh
Icon for New Contributor rankNew Contributor
6 years ago

I got a download link by using Firefox Javascript debug to breakpoint at the failing line (above), then a direct link could be seen in the Javascript variables.

The direct download worked, so the problem appears to be a bug in the Javascript used to redirect clients to the actual file. I cannot say why it works for the developers and not for me; I suggest clearing your browser cache before trying to replicate.

  • Marwan_Alsahafi's avatar
    Marwan_Alsahafi
    Icon for New Contributor rankNew Contributor
    5 years ago

    @IWaugh, I got same problem but I couldn't find option for direct download.

    I come with following solution, where you need to write in JS console:

    wap_tms.custom =  {trackDownload: function() { return false;}}

    This solve problem for me, and now I can download any file.