Forum Discussion
No response or license after ordering VERY EXPENSIVE Quartus software.
- 6 years ago
It turns out orders for Quartus software on Intel.com are handled by Digikey. I was able to contact Digikey with the salesorder number and get the order status. The CC was flagged, so it took an extra step to push things through.
Nothing in the order made it clear that Digikey was fullfilling it though, so there was no easy way to track the order.
An automatic online system to accept a credit card should send an email response to confirm that the transaction has been accepted. This requires no human interaction in a properly designed system.
If some human interaction is required from that point, it should be stated in the email that the transaction will take "estimated" number of days. If that time frame is affected by the current situation, then an addendum to that effect would be appreciated as well.