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icarus101's avatar
icarus101
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2 years ago

Need help retrieving licenses

Good morning,

Our Fed Gov customer is having difficulties downloading the licenses from your server. He is not receiving verification email even after adding intel_order_lac@intel.com on safe senders list.

SW-ONE-QUARTUS

Qty 2

License Activation Code # [I can provide via email]

IP-TRIETHERNET

Qty 2

License Activation Code # [I can provide via email]

I was wondering if you can get him past all of these procedures and just send him what he needs?

We are awaiting more info like screenshot of the error but hopefully you can help us assist customer with all these info provided.

These were purchased thru your distributor, DigiKey, and I can provide the order/award details via email.

Thanks!

Installation & Licensing

5 Replies

  • icarus101's avatar
    icarus101
    Icon for New Contributor rankNew Contributor
    2 years ago

    Good morning,

    I am attaching the screenshot of the error the EU is getting.

  • icarus101's avatar
    icarus101
    Icon for New Contributor rankNew Contributor
    2 years ago

    Case #: 06042771 created to request license file for EU to get past the login procedures as workaround since this has been escalated. Please help. Thanks!

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hello

    Welcome to INTEL forum. Could you provide the details for checking

    Name :

    Email Address :

    Company Name :

    Company Address :

    NICID(Mac Add) :

    Activation Code (LAC):

    Product:

    For privacy, reply/attach file in private message.


  • icarus101's avatar
    icarus101
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hello,

    I sent the requested information via Private Message. Thank you!

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Continue support in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you