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AKhaa's avatar
AKhaa
Icon for New Contributor rankNew Contributor
7 years ago

MAX 10 device error.

I installed Max 10 device in my quartus prime 17.1 software but when i try to create the project, the following error pop up. 

Problem Details
Error:
Internal Error: Sub-system: DEV, File: /quartus/ddb/dev/dev_family_info_mgr_body.cpp, Line: 287
Failed obtaining data for part 10M16DAF484I7P
Stack Trace:
    0x27a65: DEV_FAMILY_INFO_MGR_BODY::get_desc_of + 0xf5 (DDB_DEV)
    0x7a211: DEV_PART_MANAGER::filter_part_list + 0x4ed (DDB_DEV)
    0x35826: MDB_IMPORT_ASSIGNMENT_DLG::on_browse + 0x416 (sys_mdb)
    0x22412: MDB_ARCHIVE_DLG::archive_button_clicked + 0xce2 (sys_mdb)
    0x1bfa5: MDB_RESTORE_ARCHIVE_DLG::accept + 0x3a5 (sys_mdb)
   0x11c420: QMetaObject::activate + 0x520 (QtCore4)
   0x359dba: QComboBox::editTextChanged + 0x9a (QtGui4)
   0x11c420: QMetaObject::activate + 0x520 (QtCore4)
   0x58d406: QCheckBox::stateChanged + 0x186 (QtGui4)
   0x35a247: QComboBox::event + 0x417 (QtGui4)
   0x10f802: QCoreApplicationPrivate::sendThroughObjectEventFilters + 0x82 (QtCore4)
    0x22e81: QApplicationPrivate::notify_helper + 0xe1 (QtGui4)
    0x21a8e: QApplication::notify + 0x71e (QtGui4)
   0x10d92b: QCoreApplication::notifyInternal + 0x7b (QtCore4)
    0x25cfe: QApplicationPrivate::sendMouseEvent + 0x1de (QtGui4)
    0x85366: QScrollBar::trUtf8 + 0x10b6 (QtGui4)
    0x890b1: QApplication::winMouseButtonUp + 0x2761 (QtGui4)
    0x16cc0: CallWindowProcW + 0x4c0 (USER32)
    0x16692: DispatchMessageW + 0x1d2 (USER32)
   0x132802: QEventDispatcherWin32::processEvents + 0x3e2 (QtCore4)
    0x80eb4: QApplicationPrivate::openPopup + 0x204 (QtGui4)
   0x10a88b: QEventLoop::exec + 0x22b (QtCore4)
   0x423660: QDialog::exec + 0xf0 (QtGui4)
     0x4d2b: bmwq_dyn_new_project_wizard + 0x6fb (sys_bmwq)
    0x46dbd: QUI_PRJ_UI_MGR::new_prj_wiz_action + 0x2fd (SYS_QUI)
     0x45c4: SSCQ_JS_BRIDGE::new_project_wizard + 0x94 (sys_sscq)
     0x3839: SSCQ_JS_BRIDGE::qt_static_metacall + 0x79 (sys_sscq)
     0x4ad0: SSCQ_JS_BRIDGE::qt_metacall + 0x40 (sys_sscq)
   0x46823f: DumpRenderTreeSupportQt::DumpRenderTreeSupportQt + 0xe16ff (QtWebKit4)
   0x8529e5: JSValueUnprotect + 0x15335 (QtWebKit4)
   0x84bbac: JSValueUnprotect + 0xe4fc (QtWebKit4)
   0x845d3b: JSValueUnprotect + 0x868b (QtWebKit4)
   0x2cd08f: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x1cdbf (QtWebKit4)
   0x2cd43d: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x1d16d (QtWebKit4)
   0x2b2c27: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x2957 (QtWebKit4)
   0x2b2cf8: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x2a28 (QtWebKit4)
   0x2aa26d: QWebSettings::handle + 0x39fd (QtWebKit4)
   0x57602c: QWebHistoryInterface::qt_static_metacall + 0x294fc (QtWebKit4)
   0x2e3c26: QWebHitTestResult::QWebHitTestResult + 0xb946 (QtWebKit4)
   0x5762bb: QWebHistoryInterface::qt_static_metacall + 0x2978b (QtWebKit4)
   0x2a8cfb: QWebSettings::handle + 0x248b (QtWebKit4)
   0x4055f7: DumpRenderTreeSupportQt::DumpRenderTreeSupportQt + 0x7eab7 (QtWebKit4)
   0x408548: DumpRenderTreeSupportQt::DumpRenderTreeSupportQt + 0x81a08 (QtWebKit4)
   0x20a20e: QWebPage::qt_static_metacall + 0x1c0e (QtWebKit4)
   0x20edaa: QWebPage::event + 0xaa (QtWebKit4)
   0x217e8a: QWebView::mouseDoubleClickEvent + 0x2a (QtWebKit4)
    0x60794: QWidget::event + 0xd4 (QtGui4)
   0x217940: QWebView::event + 0x110 (QtWebKit4)
    0x22e95: QApplicationPrivate::notify_helper + 0xf5 (QtGui4)
    0x21a8e: QApplication::notify + 0x71e (QtGui4)
   0x10d92b: QCoreApplication::notifyInternal + 0x7b (QtCore4)
    0x25cfe: QApplicationPrivate::sendMouseEvent + 0x1de (QtGui4)
    0x856f0: QScrollBar::trUtf8 + 0x1440 (QtGui4)
    0x890b1: QApplication::winMouseButtonUp + 0x2761 (QtGui4)
    0x16cc0: CallWindowProcW + 0x4c0 (USER32)
    0x16692: DispatchMessageW + 0x1d2 (USER32)
   0x132802: QEventDispatcherWin32::processEvents + 0x3e2 (QtCore4)
    0x80eb4: QApplicationPrivate::openPopup + 0x204 (QtGui4)
   0x10a88b: QEventLoop::exec + 0x22b (QtCore4)
   0x10ce6f: QCoreApplication::exec + 0xdf (QtCore4)
     0x197b: qgq_main + 0x7b (quartus)
    0x12e98: msg_main_thread + 0x18 (CCL_MSG)
    0x1467e: msg_thread_wrapper + 0x6e (CCL_MSG)
    0x16660: mem_thread_wrapper + 0x70 (ccl_mem)
    0x12761: msg_exe_main + 0xa1 (CCL_MSG)
     0x24e7: WinMain + 0x127 (quartus)
     0x1e58: __tmainCRTStartup + 0x148 (quartus)
    0x13033: BaseThreadInitThunk + 0x13 (KERNEL32)
    0x71460: RtlUserThreadStart + 0x20 (ntdll)
 
End-trace
 
 
Executable: quartus
Comment:
None
 
System Information
Platform: windows64
OS name: Windows 10
OS version: 10.0
 
Quartus Prime Information
Address bits: 64
Version: 17.1.1
Build: 593
Edition: Standard Edition

5 Replies

  • AnandRaj_S_Intel's avatar
    AnandRaj_S_Intel
    Icon for Regular Contributor rankRegular Contributor
    7 years ago

    Hi,

    Okay,We need to replicate the issue so can you attache the project file? However It may be due to design issue or bug.

    Have you tried to compile the project in any other Quartus version? Try with latest version of Quartus.

    Let me know if you need any further assistance.

    Best Regards,

    Anand Raj Shankar

  • AKhaa's avatar
    AKhaa
    Icon for New Contributor rankNew Contributor
    7 years ago

    Thanks @Anand​ for reply,

    Actually, It isn't about the project. I deleted my all previous projects. Some of my projects are in Zip files. I reinstalled Window and also Quartus ii. My previous project are for MAX10 and if i even try to create the new project for MAX10 , Quartus crashes with a error pop up window which i posted above. The solution which i found on intel site is in given link but i don't know , how to implement it. Thanks

    https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd05092013_854.html

  • AKhaa's avatar
    AKhaa
    Icon for New Contributor rankNew Contributor
    7 years ago

    I am attaching the video which will shows the problem, i am facing right now. Thanks

  • Ken_I_Intel's avatar
    Ken_I_Intel
    Icon for New Contributor rankNew Contributor
    7 years ago

    Hi,

    Nice background desktop. I am using 18.0 and now 18.1 standard edition and created projects for MAX 10 I dont see the issue come up in the wizard as you did. Can you upgrade?

    -Ken

  • AKhaa's avatar
    AKhaa
    Icon for New Contributor rankNew Contributor
    7 years ago

    Thanks for advice @KIto2​ ,

    Actually, I worked alot on Max 10 and i never faced such issue. Due to some reason, I have to uninstall the Quartus but when i installed the Quartus again. I am facing this issue. This issue is related to replying the patch which i don't know how to do.