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MarkSlovick's avatar
MarkSlovick
Icon for New Contributor rankNew Contributor
3 years ago

License Server Issue

We have installed the license server to accommodate our floating license, but mgcld will not start and there is no apparent reason why. Below is the output from LMTOOLS and lmgrd.

The following is from LMTOOLS:

--------
Diagnostics
--------
FlexNet diagnostics on Wed 4/6/2022 08:55

-----------------------------------------------------
License file: C:\Intel_Quartus_Prime\LR-076349_License.dat
-----------------------------------------------------
"mgcvipae" v2023.03, vendor: mgcld, expiry: 30-mar-2023
vendor_string: A7BA0A16
License server: qt-utility
floating license starts: 30-mar-2022, expires: 30-mar-2023

This license cannot be checked out because:
The desired vendor daemon is down.
Check the lmgrd log file, or try lmreread.
Feature: mgcvipae
Vendor:Host: qt-utility
License path: C:\Intel_Quartus_Prime\LR-076349_License.dat;
FlexNet Licensing error:-97,121
-----------------------------------------------------

The following is from lmgrd when starting the server:

8:36:23 (lmgrd) License file(s): c:\intel_quartus_prime\lr-076349_license.dat
8:36:23 (lmgrd) lmgrd tcp-port 1800
8:36:23 (lmgrd) (@lmgrd-SLOG@) ===============================================
8:36:23 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
8:36:23 (lmgrd) (@lmgrd-SLOG@) Start-Date: Wed Apr 06 2022 08:36:23 Pacific Daylight Time
8:36:23 (lmgrd) (@lmgrd-SLOG@) PID: 19392
8:36:23 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.16.4.0 build 252457 i86_n3 ( build 252457 (ipv6))
8:36:23 (lmgrd) (@lmgrd-SLOG@)
8:36:23 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
8:36:23 (lmgrd) (@lmgrd-SLOG@) Listening port: 1800
8:36:23 (lmgrd) (@lmgrd-SLOG@)
8:36:23 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
8:36:23 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: No
8:36:23 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
8:36:23 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c c:\intel_quartus_prime\lr-076349_license.dat
8:36:23 (lmgrd) (@lmgrd-SLOG@) License file(s) used: c:\intel_quartus_prime\lr-076349_license.dat
8:36:23 (lmgrd) (@lmgrd-SLOG@) ===============================================
8:36:23 (lmgrd) SLOG: FNPLS-INTERNAL-VL1-4096
8:36:23 (lmgrd) Starting vendor daemons ...
8:36:24 (lmgrd) Started alterad (pid 17960)
8:36:24 (lmgrd) License server manager (lmgrd) startup failed:
8:36:24 (lmgrd) CreateProcess error code: 0x1 File= C:\intelFPGA_pro\21.4\ip\altera\mentor_vip_ae\common\win64\mgls\lib
8:36:24 (lmgrd) License server manager (lmgrd) startup failed:
8:36:24 (lmgrd) CreateProcess error code: 0x1 File= mgcld.exe
8:36:24 (lmgrd) alterad using TCP-port 64887

15 Replies

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  • MarkSlovick's avatar
    MarkSlovick
    Icon for New Contributor rankNew Contributor
    3 years ago

    I reviewed the video when initially setting up the license server and again today. There is no information for troubleshooting this issue.

    The license file specifies the following:

    VENDOR mgcld C:\intelFPGA_pro\21.4\ip\altera\mentor_vip_ae\common\win64\mgls\lib port=1802

    The debug log contains the following:

    10:26:42 (lmgrd) CreateProcess error code: 0x5 File= C:\intelFPGA_pro\21.4\ip\altera\mentor_vip_ae\common\win64\mgls\lib
    10:26:42 (alterad) FlexNet Licensing version v11.18.2.0 build 281478 x64_n6
    10:26:42 (lmgrd) License server manager (lmgrd) startup failed:
    10:26:42 (lmgrd) File not found, mgcld.exe

    In this screenshot you can see that the mgcld path is correct.

    Do you have any recommendations for what I should try next?

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hi

    Upon checking the license file, it does not direct to the correct mgcld.exe file.



    It should look like this, with the mgcld.exe.







  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    We have not heard from you and It is not recommended to keep a Case idle too long without activities. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.


    • MarkSlovick's avatar
      MarkSlovick
      Icon for New Contributor rankNew Contributor
      3 years ago

      We have resolved the running daemons issue on the license server, but the user is still getting an error when trying to run Questa (see attached.) I didn't find anything in the debug log that indicates what the issue may be. Is there somewhere else to look?