License Server Issue

Hello

Welcome to Intel forum. To further understand the issue, could you get me the:

1) Debug/error.log file

2) Machine OS information

3) Quartus version used

4) Output of “lmutil lmstat –a –c <port>@<address>” server and client

5) error message screenshot (if any)

6) license .dat file

For privacy, you can also reply/attach file in private message

Hi

Thanks for update. 1) Windows Server 2016 version is not an officially support OS for Questa. An unsupported platform means that some things may work, but others not, and we won't put any resources into debugging or diagnosing. We recommended to use the right OS for Questa.

https://www.intel.com/content/www/us/en/support/programmable/support-resources/design-software/os-support.html

2) And could you help re-confirm your environment variable setup again? You need to set your LM_LICENSE_FILE environment variable to point to the license that Intel provides. c:\intel\license.dat or something similar.

You can refer to link on how to set environment variable.

To make this entry, you may perform a windows Search for "System Variables" and then click on "Edit the System Environment Variables" and then click "Environment Variables". Be aware that you must add the entry in System variables, not user variables.

https://www.intel.com/content/www/us/en/docs/programmable/683472/21-4/environment-variables.html

Specifying the License for the Questa

https://www.intel.com/content/www/us/en/docs/programmable/683472/21-4/specifying-the-license-for-the-software.html

Finally, you must allow firewall access to those port numbers.

1. We are using Windows Server 2016 for the license server. Windows 10 is the primary client. We are trying to set up the license server to accommodate a floating license.
2. The LM_LICENSE_FILE system variable is set to 1800@qt-utility. This is the license server.
3. The issue is that mgcld is not starting on the license server.

Thanks for update. Could you help to upgrade the license vendor daemon software to the newer version and try it.

https://www.intel.com/content/www/us/en/software-kit/709649/license-daemon.html

• The new version is 11.16.4.0 (mgcld) and 11.18.2.0 (alterad)

Please stop and restart the server after upgrade. Shutdown/kill all the license service and restart server and client back from ground zero to see if it works?

The problem is persisting. The debug log indicates that mgcld.exe is not found. LMTOOLS also indicates that FNLS is not running. Is that significant?

Hi

As I understand, the error causes:

· Wrong/Corrupted license file.

· The mgcld service is pointing to wrong location (either the license file or the debug.log is in a different directory).

The most commonly caused is the ports are being used or a VPN/Firewall setting stopping the connection.

If you have a Firewall or have other License servers running on the same machine you may need to change the Server Ports.

• I'm not sure how the license file could be corrupted. Licenses dependent on alterad can be checked out, but those dependent on mgcld cannot.
• I'm not sure what is meant by your second bullet point. Are you referring to the path in the license file? Which instance of mgcld should the license file be configured for? The debug.log is capturing log data, so I'm not sure that its location is relevant.

Attached is a screenshot of the firewall port settings. All 3 ports specified in the license file are open to the internal network.

Hi

In the debug.log txt file you send, the (alterad) is still use old version (11.16). Could you help upgrade both to new version - 11.16.4.0 (mgcld) and 11.18.2.0 (alterad)

I’m suspecting the error due to an old version daemon and report back if error still happen with

· Output of “lmutil lmstat –a –c <port>@<address>” client

· New debug.log report

LMTOOLS is still reporting " mgcld: The desired vendor daemon is down."

Output of “lmutil lmstat –a –c <port>@<address>”

C:\Users\admin>lmutil lmstat -a -c 1800@10.0.1.123
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Thu 4/14/2022 09:42

[Detecting lmgrd processes...]
License server status: 1800@qt-utility
License file(s) on qt-utility: C:\Intel_Quartus_Prime\LR-076349_License.dat:

qt-utility: license server UP (MASTER) v11.18.2

Vendor daemon status (on qt-utility):

alterad: UP v11.18.2
Feature usage info:

Users of ip_base: (Total of 1 license issued; Total of 0 licenses in use)

Users of maxplus2verilog: (Total of 1 license issued; Total of 0 licenses in use)

Users of maxplus2vhdl: (Total of 1 license issued; Total of 0 licenses in use)

Users of quartus_nonvolatile_encryption: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of sw_pe: (Total of 1 license issued; Total of 0 licenses in use)

Users of maxplus2: (Total of 1 license issued; Total of 0 licenses in use)

Users of quartus_pro: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of quartus: (Total of 1 license issued; Total of 0 licenses in use)

Users of 6AF7_0034: (Total of 1 license issued; Total of 0 licenses in use)

Users of 6AF7_00D8: (Total of 1 license issued; Total of 0 licenses in use)

Users of 6AF7_0014: (Total of 1 license issued; Total of 0 licenses in use)

mgcld: No socket connection to license server manager. (-7,10015)

Hi

Thanks for update. Based on .log report, the mgcld path/file is not found “(lmgrd) File not found, mgcld.exe”.

Could help to check this and update the VENDOR mgcld C:<path> in your license file.

Some useful link for reference https://www.youtube.com/watch?v=Ob9ei5lMgGE