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Suphachai's avatar
Suphachai
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2 years ago

IP-SDRAM/LPDDR2 License activation code issue

Dear,
My customer has bought IP-SDRAM/LPDDR2 from Mouser and found received the email for the license, but it did not contain a license activation code.
Please verify and advise. Intel Order #: 0018792703
Customer email address: pavarisa.krachangsaeng@dexon-technology.com

BR, Suphachai

Ref: 964845

5 Replies

  • AdzimZM_Altera's avatar
    AdzimZM_Altera
    Icon for Regular Contributor rankRegular Contributor

    Hi Suphachai,


    I think you refer to Licensing Support Center in the link below.

    https://www.intel.com/content/www/us/en/support/programmable/licensing/support-center.html


    The FAQ about licensing:

    How can I obtain licenses for purchased products?

    After the license purchase order has been placed, the license will be processed and made available in the SSLC within 2-7 days. An email notification will be sent out to the user when the process is completed.

    To get the license file with your new purchase, go to SSLC, navigate to Licenses > Find and Generate License by Activation Code, then enter the license activation code that you received in the email. Alternatively, you can go to SSLC, navigate to Licenses > All Licenses, select and generate the respective license file.


    Regards,

    Adzim



    • Suphachai's avatar
      Suphachai
      Icon for New Contributor rankNew Contributor

      Hi Adzim,

      Customer has received the email for only one time, but it didn’t contain any license code. Please see the attached email.

      Please verify and advise.

      BR, Suphachai

  • Suphachai's avatar
    Suphachai
    Icon for New Contributor rankNew Contributor

    Hi Adzim,

    Per customer:

    I have been waiting for the notification email from Intel for a long time. The problem is not related to the information that you provided.

    The problem is I didn't receive any notification emails from Intel, and I want to know why. I can't proceed any further because that email will contain the product license number.

    Could you verify and advise for this order?

    Intel Order #: 0018792703
    Customer email address: pavarisa.krachangsaeng@dexon-technology.com

    Regards,

    Suphachai

  • AdzimZM_Altera's avatar
    AdzimZM_Altera
    Icon for Regular Contributor rankRegular Contributor

    Hi Suphachai,


    Currently we are limited bandwidth to address your issue.

    I would suggest to create an IPS case to get support from licensing team.



    Regards,

    Adzim