How to resolve Flex LM failure

Attached.

Hi Vicky,

I am the Altera-dedicated FAE covering this account and the customer still has the same problem. It happens on multiple machines and even with Quartus 19.2. Here is the info about daemons the customer has upgraded to:

• Regarding versions for the license daemons:
• Lmgrd is: lmgrd v11.16.2.1 build 176543 x64_n6 - Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.
• Alterad is: (alterad) FlexNet Licensing version V11.16.2.1 build 245043 x64_n6

I also looked at their license file and that looked fine. I had another customer experience a similar issue but that got resolved when they upgraded the license daemons. Is there something else with the FlexLM software that they need to change?

Steve

Hi,

May I know the operating system which you are using?

please check the supported operating system,

https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/os-support.html

https://www.cyberciti.biz/faq/how-to-check-os-version-in-linux-command-line/

Could you provide the screenshot of error?

Regards,

Vicky

Hi,

This case got escalated to second level. We are currently looking into this. We will come back to you once we have more.

Thanks,

Joseph

Hi Jen & Steve,

My apology for coming back late as I just came back from a long vacation + public holiday.

For your case, the daemon version used was 11.16.2.1 and I assumed you've downloaded from here : https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/daemons.html and upgraded. Please confirm.

At this point, I am suspecting there are some conflict during the license authentication. Can you follow below KDB:

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd10232011_690.html

There some some numbers of users resolved exact issue by updated the daemon. That's the reason I would want to to test with mentioned KDB. Let me know the outcome and we will see what to do next.

Thanks,

Joseph

Intel Customer Support

Hi Jen,

Do you follow our suggestion? Would like to know the result and if this doesn't help, we will need to proceed with next steps.

Thanks,

Joseph

Hi Joseph -

Our IT fellow confirmed that the download link you provided was the one he used. He also checked the server and said: "The License appears to only have one license key and the HOSTID matches the previously used one from the other licenses."

In addition, I did provide a copy of the license file back to Steve and he confirmed it 'looked correct'.

Thanks,

Jen

Here is the license file that Jen has

Hi Jen,

We've submitted an engineering case to investigate this further. Tracking ID = 1507417625.

Will get back to you once we have more.

Thanks,

Joseph

Hi Jen,

From our investigation, it seems like the Quartus is connecting to the old license daemon. There is nothing to do with the license as we checked, that should works well.

Our suggestion is to reboot the license server machine and then restart the license service. Alternative, generate the new license file first then you can try move the license server to a different machine.

Thanks,

Joseph