Hi Jen & Steve,
My apology for coming back late as I just came back from a long vacation + public holiday.
For your case, the daemon version used was 11.16.2.1 and I assumed you've downloaded from here : https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/daemons.html and upgraded. Please confirm.
At this point, I am suspecting there are some conflict during the license authentication. Can you follow below KDB:
https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd10232011_690.html
There some some numbers of users resolved exact issue by updated the daemon. That's the reason I would want to to test with mentioned KDB. Let me know the outcome and we will see what to do next.
Thanks,
Joseph
Intel Customer Support