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JHenk3's avatar
JHenk3
Icon for Occasional Contributor rankOccasional Contributor
7 years ago

How to resolve Flex LM failure

We just upgraded our Quartus license from Standard to Pro. The license file is detected, so can open Quartus Pro, but compiles for any Arria 10 part fail - with an error saying: Warning(292000): FLEX...
SZack's avatar
SZack
Icon for Occasional Contributor rankOccasional Contributor
7 years ago

Hi Vicky,

I am the Altera-dedicated FAE covering this account and the customer still has the same problem. It happens on multiple machines and even with Quartus 19.2. Here is the info about daemons the customer has upgraded to:

  • Regarding versions for the license daemons:
  • Lmgrd is: lmgrd v11.16.2.1 build 176543 x64_n6 - Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.
  • Alterad is: (alterad) FlexNet Licensing version V11.16.2.1 build 245043 x64_n6

I also looked at their license file and that looked fine. I had another customer experience a similar issue but that got resolved when they upgraded the license daemons. Is there something else with the FlexLM software that they need to change?

Steve

  • Vicky1's avatar
    Vicky1
    Icon for Regular Contributor rankRegular Contributor
    7 years ago

    Hi Steve,

    Thanks for the details, even Jen has also provided me the all information about this issue. I am working on it internally with team once I got any update I`ll let you know.

    Thanks,

    Vicky