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Vivian2's avatar
Vivian2
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2 years ago

Cyclone 10 GX Dev Kit License

We purchased a Cyclone 10 GX Dev Kit from Digikey. Intel's website states that this comes with a 1-year license for Quartus Prime Pro. We have been unable to activate this license. Digikey has been unable to help us.

https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/cyclone/10-gx.html

States: "A one-year license for the Intel® Quartus® Prime Pro Edition design software is included with the purchase of the kit."

We've been unable to find any useful help from Intel's licensing site beyond hints that we should be able use the product's serial number.

Thanks for any help.

Installation & Licensing

4 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hello,

    Welcome to INTEL forum. Could you provide details for verification check?

    Name :

    Company Name :

    Company Address :

    NICID(Mac Add) :

    Dev kit OPN :

    Serial Number :

    For privacy, reply/attach file in private message.


  • Vivian2's avatar
    Vivian2
    Icon for New Contributor rankNew Contributor
    2 years ago

    I'm afraid I can't find any private message options.

    Where should I look / What am I missing?

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    We PM you a private message. Hope you received it.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    We have not heard from you and I hope that my last note in private message mail clears up this matter and it can now be move forward. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.