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MGRazor's avatar
MGRazor
Icon for Occasional Contributor rankOccasional Contributor
1 year ago

Case #: 06424688.

Hello.

To whom it corresponds.

I am still waiting for a call on Case #: 06424688.

We really need to resolve this issue before current server is retired by our Global IT department end of this month/year.

Please contact me asap.

Hdl

2 Replies

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    1 year ago

    Hi @MGRazor,

    Thank you for posting in Intel community forum and hope all is well.

    Notice that you have an initial post create with the similar issues as mention below:

    - https://community.intel.com/t5/Intel-Quartus-Prime-Software/Server-rehosting-new-license-file-not-matching-current-license/m-p/1644807#M84752

    That post contain more information on the issues explain which is useful for our engineer to check further, hence would recommend following up with that post for this issues.

    Relevant team has been notify and would get back to you as soon as possible. Hence this thread would be will be transitioned to community support. For new queries, please feel free to open a new thread and we will be right with you. Pleasure having you here.

    Hope that clarify

    Note: please do let us know if mention above thread are not the same.

    Best Wishes

    BB

    • MGRazor's avatar
      MGRazor
      Icon for Occasional Contributor rankOccasional Contributor
      1 year ago

      Issue has not been resolved. I've replied to a tech via community forum and hope he' s working in finding a solution. I added attachments including licenses and client snapshots.

      Thank you.