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Teddyabichedid's avatar
Teddyabichedid
Icon for New Contributor rankNew Contributor
5 years ago

Can't log in to licensing portal

Hi. I haven't renewed my License since the aquisition of Altera by Intel, and can't access my portal. It keeps telling me that the password renewal can not be done at this moment. How do I reset the ...
KhaiChein_Y_Intel's avatar
KhaiChein_Y_Intel
Icon for Regular Contributor rankRegular Contributor
5 years ago

Hi,


Can you share a screenshot of the error ?

Thanks.

Best regards,

KhaiY

Teddyabichedid's avatar
Teddyabichedid
Icon for New Contributor rankNew Contributor
5 years ago

Sure,

This is the message that I get when I try to reset it. First I am redirected to a page where I must enter my old password and the new one, then redirected to this one.

  • KhaiChein_Y_Intel's avatar
    KhaiChein_Y_Intel
    Icon for Regular Contributor rankRegular Contributor
    5 years ago

    Hi,

    Can you contact our customer support to report your Sign-in Issues?

    Thanks.

    Best regards,

    KhaiY

    • Teddyabichedid's avatar
      Teddyabichedid
      Icon for New Contributor rankNew Contributor
      5 years ago

      Hi,

      I did, however they reported that I should post here...

      • KhaiChein_Y_Intel's avatar
        KhaiChein_Y_Intel
        Icon for Regular Contributor rankRegular Contributor
        5 years ago

        Hi,

        We shall continue the discussion privately. I have sent you a message. Please let me know if you did not receive.

        Thanks.

        Best regards,

        KhaiY