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Teddyabichedid's avatar
Teddyabichedid
Icon for New Contributor rankNew Contributor
6 years ago

Can't log in to licensing portal

Hi. I haven't renewed my License since the aquisition of Altera by Intel, and can't access my portal. It keeps telling me that the password renewal can not be done at this moment. How do I reset the ...
KhaiChein_Y_Intel's avatar
KhaiChein_Y_Intel
Icon for Regular Contributor rankRegular Contributor
6 years ago

Hi,


Can you share a screenshot of the error ?

Thanks.

Best regards,

KhaiY

  • Teddyabichedid's avatar
    Teddyabichedid
    Icon for New Contributor rankNew Contributor
    6 years ago

    Sure,

    This is the message that I get when I try to reset it. First I am redirected to a page where I must enter my old password and the new one, then redirected to this one.

    • KhaiChein_Y_Intel's avatar
      KhaiChein_Y_Intel
      Icon for Regular Contributor rankRegular Contributor
      6 years ago

      Hi,

      Can you contact our customer support to report your Sign-in Issues?

      Thanks.

      Best regards,

      KhaiY

      • Teddyabichedid's avatar
        Teddyabichedid
        Icon for New Contributor rankNew Contributor
        6 years ago

        Hi,

        I did, however they reported that I should post here...