Can you please help us with getting the licenses for this software from Intel (PO 4800062374)? The reseller is Digi-Key. The users have been down since Monday at midnight. Someone at Intel needs to send us the licenses.

Hello

Welcome to INTEL forum. Apologies for the difficulty you have. From the error message, my guess that you can’t log in to Self-Service Licensing Center link.

Kindly follow the steps below to complete the registration process for FPGA access.

1. Click on this link https://www.intel.com/content/www/us/en/my-intel/fpga-sign-in.html?redirect=/content/www/us/en/secure/my-intel/dashboard.html

2. Click the Register now for an individual account

3. You will be brought to the registration form. Fill in the first name, last name, business email address and username.

4. You should be able to see the error message “Email is already registered. Enter a new email or Sign In”. Please click on the “Sign In” link.

5. You will be taken back to the FPGA registration form. The form will be updated with your profile, please enter additional info required to register for FPGA account.

6. Complete the form and the FPGA basic access will be added into your <login_id> account.

7. Login again and you should be able to see Intel FPGA links within My Intel > My Tools. For example the Self-Service Licensing Center link.

8. Done.