Black screens using Quartus 19.1 Lite

Question

Hi All,When starting the Platform Designer from within Quartus I have many black screens. When I move the mouse over this black screen, the items become visible. Or I have to move the screen outsite my desktop and move it back onto the desktop. Any idea what is cousing this, videocard issue?Maybe another issue, I cannot upload an image here.

richardt_altera · Answer

May I know which OS are you using? Please check that the System Requirements and Prerequisites are met based on the document below:

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/manual/quartus_install.pdf#page=5

When you mentioned many black screens, can you post a video/image on how this issue occur?

Do you see this behavior in the previous Quartus version? Or different machine?

Does disable your antivirus software helps?

When you reply, there is an image icon (yellow highlight), left click and upload the image.

Try using different browser.

pheri1 · Answer

Hi,Here are the specs of my computer:Windows 10 Ent 64 bitAMD Ryzen Threadripper 2950X 16-Code Processor 3.50 GHz64.0 GB memoryAMD Radeon R9 200 / HD 7900 Series videocardUsing:Quartas 19.1 Lite EditionEcipse NIOS II Plugin (Mars.2)The main problem with black screens is using the Platform Designer.I hope I can try it on another computer. Maybe it's videocard related.

sstrell · Answer

Try downloading and installing the latest version of Java.  Platform Designer makes use of it.#iwork4intel

pheri1 · Answer

Thank you for your reply.Unfortunately no success here, problem still exists.Radeon version: 20.4.2Java version: Build 1.8.0_251-b08 (64 bit)Does it also require Java SE, I have this version: 8 update 60 (64-bit)