It seems Intel senior managers in customer support / application engineering had never used their portal as a customers.
1. It appears that these "Intel community forums" are the main support vehicle of the Intel. In my understanding community is a meeting place of the interested parties and people, who may know something, and be somehow responsible for something, and have some experience. "Community", as a term, is not a formal place to come and expect formal reliability and formal responsibility. See the definition of community here. IMHO, it is incorrect and misleading using word "community" as a buzzword for formal support services. What is service level agreement (SLA) of these forums? Where can I learn them in comprehensive way and set my expectation accordingly?
2. As it appeared that this community forum is formal customer support portal, I would expect to see real names of the Intel employees here, with their positions and locations, so that I know whom I am talking to. So far everyone I meet are nicknamed individuals with no indication what experience they have and if they are trustworthy or credible. Whatever "honored" profile holder is, I am not going to base my decision making on anonymous opinions if they do not convince me 100% and have no confirmation from other, trusted parties.
3. There seems to be another support means called "Intel customer support". I opened the ticket there, while filling the form there were no, absolutely no, questions/checkboxes what product issue I have so that ticket can be routed properly onto the respective team at the first place. There's only a "description" field to put custom information into. The form does not look like being customer-oriented, and makes an impression it is a support for people who do not have Intel web pages loading properly in their browser (webmaster support).
4. I had emails from "supportreplies", and these emails does not explicitly state that its mailbox is not monitored, and I had to learn it after writing several emails into there... so there's no way to give feedback to the support people privately without using this forum.
I was an HP IT resource center member for several years in the past (being an HP customer support expert employee), these days sometimes use support services and forums of Maxim Integrated, NXP, TI, Wiznet, Microchip and other component and IP vendors. I used Altera support services in the past - they were decent. As a customer, I rank the Intel support as the worst out of all in terms of the process. Yes, I am very small customer, but I expect to be guided through my problem resolution in expected, responsible and informed manner.
The support process is broken.