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Livia's avatar
Livia
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3 years ago

MPN: EP4CE6F17I7N request for FA

We have received field return failure. The failure pointed to Altera component U29 during our functional test (unable to dump all EEPROM & FPGA version failure) on the returned board.

Replace good/new component and the returned board able to pass functional test.

Thus we would like to seek request to support on the FA request.

Would need you to assist to help to request for FA from Intel.

qty submitted: 1 pc - dc1825 & 1pc - dc1925

thx,Khoo

4 Replies

  • Livia's avatar
    Livia
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    3 years ago

    Good morning.

    any update from Intel team??

  • Livia's avatar
    Livia
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    3 years ago

    Hi Intel team,

    we would like to submit 2 pcs failed component to Intel for FA.

    Please advise the next step to proceed for us the ship to failed component to Intel for FA.

    thx,

    Livia

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    3 years ago

    Dear Livia,


    We have sent you a private email for failure analysis support.

    Thank you!


    Wani


  • Livia's avatar
    Livia
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    3 years ago

    Hi Intel team,

    Multiple emails send to supportreplies@intel.com to confirm the FA status since 21 Sept 2022. But we do not receive any responded email from Intel till now. Quoted by Intel customer support "Estimate the test can be completed around WW38~39".

    May i know what is the WW for today 06 Oct 2022??

    Kindly respond our email send and provide the FA report.

    thx,

    Livia