JTAG error after programming device

The provided board link is correct.

I'm not sure what the official fix is, but here's what we tried (and worked):

1. Flip SW2 on the board from AVSTx8 (the default setting according to board user guide) to JTAG

2. Power cycle the server and the board

3. Launch Quartus Programmer: the board should be detectable via JTAG

4. Program the board again with a bitstream that is known to work (one of the factory recovery bitstreams)

5. Flip SW2 back to AVSTx8

We suspect the cause of this error is an invalid bitstream. We may have programmed the board with a bitstream generated for another device.

Would love to learn what the recommended fix from Intel is.