JTAG Chain Broken on Agilex 7 I-Series Dev Kit (DK-DEV-AGI027-RA) - TDI Shorted to GND

Hi,

I am experiencing an issue with my Agilex 7 I-Series Development Kit (DK-DEV-AGI027-RA).

When I run auto detect in Quartus Prime Programmer, it fails with the error message "JTAG chain is broken."

To investigate further, I ran the JTAG Chain Debugger. The results show a error:
Error: TDI connection to the first detected device UNKNOWN_00000001 might be shorted to GND.

Could you please advise on how to resolve this issue?

(The board is connected to the server via the USB connector (J8). I am wondering if using the external JTAG header (J10) with a separate USB Blaster cable might resolve this issue.)

Thank you for your help.