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284739's avatar
284739
Icon for New Contributor rankNew Contributor
2 months ago

Functional Failures EP2AGX65DF29C4G

Hi Altera Team.

We have functional failures regarding the item EP2AGX65DF29C4G, we review the material physically and we notice some notorious physicals differences between the components, see pictures below, I would like to know what is the differences between each other and if you have an specific data sheet for each component I would appreciated if you can shared it with me.

Component that is failing

 

Component that is passing the test

Regards.

 

quality|reliability

5 Replies

  • FakhrulA_altera's avatar
    FakhrulA_altera
    Icon for Regular Contributor rankRegular Contributor
    2 months ago

    Hi,

    Thank you for reaching out and for providing your observations regarding the EP2AGX65DF29C4G components.
    To assist you further, could you please provide the following details?:

    1. Detailed description of the functional failure observed with the affected units.
    2. Any additional context regarding the test conditions or application environment.

    In the meantime, please find the datasheet for the EP2AGX65DF29C4G device and Product Marking Information

    Best regards,
    Fakhrul

    • FakhrulA_altera's avatar
      FakhrulA_altera
      Icon for Regular Contributor rankRegular Contributor
      30 days ago

      Hi, 

      I wish to follow up with you on this case. Do you still have further inquiries on this issue? Please feel free to let me know if there is any concern so that we could further assist you.


      Regards,
      Fakhrul

      • FakhrulA_altera's avatar
        FakhrulA_altera
        Icon for Regular Contributor rankRegular Contributor
        26 days ago

        Dear Customer,

        As we haven't received a response to our previous notification, this thread will be transitioned to community support. We hope all your concerns have been addressed.
        Please login to the Altera Community Forum and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.
        Thank you for the questions and as always pleasure having you here.

        Best Wishes
        Altera Tech Support

  • 284739's avatar
    284739
    Icon for New Contributor rankNew Contributor
    2 months ago

    Hi Farabi / FakhrulA.

    Do you have a estimate time to share an answer? we are impacting some shipments due to this issues so, I would appreciate if you can help me to provide information as soon as possible.