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yong's avatar
yong
Icon for Occasional Contributor rankOccasional Contributor
5 years ago

Cyclone 10 GX Development Kit factory recovery issue

Hello, I am having some issues to perform Cyclone 10 GX Development Kit factory recovery. I follow the instructions to restore the factory build (see the attached readme file from the kit collatera...
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hi

Thanks for update. This most probably looks like board problem. We can help you to RMA the affected board. But before we do, we need to verify the board warranty first. Could you help provide the following for warranty checking?

Name:

Email Address:

Company/University Name:

Dev kit OPN :

Serial Number :

copy of invoice that shows time and date of purchase. And you can also reply/attach your file in private message.


  • yong's avatar
    yong
    Icon for Occasional Contributor rankOccasional Contributor
    5 years ago

    Hi,

    Thanks for help!

    How can I send you private message? Is there an email address that I can send the requested information to?

    Thanks!