Accessing code on a Max10 FPGA

We are using a Windows environment and using the Quartus system-console to run tcl scripts written by our development department. There are .pof and .sof files that we've used to configure the FPGA, but the script relies on the "get_service_paths master" command to populate the global variables used to connect to the fpga, yet the command returns no master service paths. The device service paths show up just fine so we know the jtag connection between the computer and the fpga is functioning, but not the master ones. From my understanding the .pof and .sof files are just used to configure the jtag connection, not to set up services but I could be mistaken. We're not sure how to debug why the master services are appearing when we use the "get_service_paths" proceedure is used. Any assistance would be appreciated.