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doris_tu's avatar
doris_tu
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4 years ago

5M1270ZF256C5N *1pcs with solder ball contamination

For Bill of Lading Numbe :3819900755 received this week from Arrowasia,

We found quality issue #106200000106A/ 5M1270ZF256C5N *1pcs with solder ball contamination as below ,and rejected from IQC team.

Please confirm next step, should be arranged 90pcs for replacement? When? Or just debit for this 1pcs ?

5 Replies

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi,


    Thank you for contacting Intel community.


    For your information, Intel PSG perform 100% Scan prior to shipment, so it's unlikely that the device will have been shipped with a contaminate solder ball. There is a high possibility that it was damaged in transit or shipping or improper storage. We have ball scan and visual test. Plus, we have drop test proved packing. The purpose of production testing during manufacturing is to screen out bad units. Intel PSG Reliability Report had stated clearly that Intel PSG performs comprehensive testing and manufacturing controls on all its products.

    We could guarantee devices leave factory door in good condition. Once shipment leaves factory, we are no longer liable as it subjects to forwarder’s handling, distributor’s handling and customer’s handling. There is no way to tell if the damages are done before devices leave factory door. Therefore, no ERMA/RMA will be proceeded due to the solder ball contamination.

    Please contact your distributor (Arrow Asia) in this case as you received the device from them.

    Regards,

    Aiman


    • doris_tu's avatar
      doris_tu
      Icon for New Contributor rankNew Contributor
      4 years ago

      hi sir,

      we

      We received the reply from arrow asia. This is shipped through Intel directlyand did not go through the warehouse.

      Please confirm the reason for the outflow of this defective 1 pcs, and kindly take the next step for ERMA/RMA , tks!

      • doris_tu's avatar
        doris_tu
        Icon for New Contributor rankNew Contributor
        4 years ago

        please help to check the below message and advise,tks

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi,


    Apologize for the delay in response. I have email you through forum to get additional information.


    Regards,

    Aiman


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you