5M1270ZF256C5N *1pcs with solder ball contamination

Hi,

Thank you for contacting Intel community.

For your information, Intel PSG perform 100% Scan prior to shipment, so it's unlikely that the device will have been shipped with a contaminate solder ball. There is a high possibility that it was damaged in transit or shipping or improper storage. We have ball scan and visual test. Plus, we have drop test proved packing. The purpose of production testing during manufacturing is to screen out bad units. Intel PSG Reliability Report had stated clearly that Intel PSG performs comprehensive testing and manufacturing controls on all its products.

We could guarantee devices leave factory door in good condition. Once shipment leaves factory, we are no longer liable as it subjects to forwarder’s handling, distributor’s handling and customer’s handling. There is no way to tell if the damages are done before devices leave factory door. Therefore, no ERMA/RMA will be proceeded due to the solder ball contamination.

Please contact your distributor (Arrow Asia) in this case as you received the device from them.

Regards,

Aiman