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GOMEZ_IT's avatar
GOMEZ_IT
Icon for Occasional Contributor rankOccasional Contributor
1 year ago

NEW USB BLASTER II HARDWARE FAULT

Good morning. About two months ago I purchased a BLASTER II USB programmer from the Digikey site. A few days ago I opened the box to make and realized that it doesn't work! Reading on the Intel forums I discovered that the same problem has already happened to some other users. The Digikey invoice was issued on October 15th, but I was only able to try the device a few days ago. Now digikey, since more than 60 days have passed since invoicing, does not allow me to make the RMA request. Is there a solution to this problem, or have I just wasted money?

I insert the photo of the error that occurs as soon as the USB cable is connected to the PC. I tried 3 different PCs, and the problem is not with the drivers.Error usb blaster II

Link to user with have the same problem:

https://community.intel.com/t5/Programmable-Devices/USB-Blaster-II-not-recognized-in-Windows-10-11/td-p/1617994

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12 Replies

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,


    We apologize for the inconvenience, but since the USB-Blaster has surpassed the 60-day purchase period, we are unable to provide an RMA. Typically, customer will purchase another USB-Blaster once the purchase period ended.


    Regards,

    Aiman


  • FvM's avatar
    FvM
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,

    60 days return period is distributor policy. What are the applicable warranty conditions for USB Blaster II?
    Restricting manufacturer warranty to 60 days for this kind of product would violate national law in most countries.

    • GOMEZ_IT's avatar
      GOMEZ_IT
      Icon for Occasional Contributor rankOccasional Contributor
      1 year ago

      I agree with FvM. I It is not possible to have a guarantee of only 60 days. Unfortunately I was able to try the device after 68 days from the invoicing date. Don't devices usually have at least 1 year warranty? I would also like to point out that the device did not break during operation, but in reality it never worked!

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,


    I required some information to do warranty checking. I will email you through forum email.


    Regards,

    Aiman


    • GOMEZ_IT's avatar
      GOMEZ_IT
      Icon for Occasional Contributor rankOccasional Contributor
      1 year ago

      Ok NurAiman.
      I received the email and responded by entering the requested data.
      Thank you

  • GOMEZ_IT's avatar
    GOMEZ_IT
    Icon for Occasional Contributor rankOccasional Contributor
    11 months ago

    It's really a scandal! After a thousand requests and solicitations to digikey, I still haven't managed to get the defective device replaced after several months!. I hope INTEL intervenes and solves my case..

    • GOMEZ_IT's avatar
      GOMEZ_IT
      Icon for Occasional Contributor rankOccasional Contributor
      11 months ago

      Hi NurAiman.
      Digikey wrote to me saying that they needed a proxy from the broker who purchased the device for me, authorizing them to handle the RMA directly with me.
      The broker sent digikey the proxy authorizing me to handle the RMA.
      Then a few days ago digikey wrote that they want to deal directly with the broker.

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    11 months ago

    Hi,


    Thanks for the update. Glad that now Digikey will continue to work with the broker.

    Is it OK for me to close this case now as Digikey has provided the response for the RMA?


    Regards,

    Aiman


    • GOMEZ_IT's avatar
      GOMEZ_IT
      Icon for Occasional Contributor rankOccasional Contributor
      11 months ago

      Let's close it.
      I hope to solve it with digikey through the broker.

      Regards

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    10 months ago
    • I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, Please login to ‘ https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.