Occasional Contributorwe have FPGA device (Stratix 10) failed flying probe test Q'ty 1 pcs from product NPI. After verify, we found the resistance of pin BC41 (VCCT_GXBL1C) vs pin BB43 (Gnd) is low resistance(23 Ohm) compare good device (286 Ohm). we need to return FPGA device back to Intel for analysis. please help to review.
Occasional ContributorDear Wani,
Please help to share the FA report to us first. Cisco team need to know the test result.
Occasional ContributorDear Wani,
we have not get any update the test result of this case . Please help to share test result to us ASAP. thank you
Occasional ContributorDear Wani,
Have you get the tracking number for NTF part 1 ea from your team?
Occasional ContributorDear Wani,
we need your help to follow up your team about NTF part tracking no. Cisco team need the sample to do re-mount. Please support on this.
Frequent ContributorNeed to confirm with you if you receive any email notification from our internal shipping forwarder? If no, please do let me know because once we send a request to return tested unit back to customer, there will an email sent to customer for acknowledgement.
Wani
Occasional ContributorDear Wani,
we have not received e-mail notification from your team. (i not sure your team send the e-mail is correct : rsangpr@celestica.com not <rrsangpr@celestica.com>
Occasional ContributorDear Wani,
we need your help. Please follow up tracking number for this case.
Occasional ContributorDear Wani,
we need your help to follow up ERMA report. and the sample return tracking number. please.
Cisco team follow us every days when we get the return sample for validate.
RR.
Frequent ContributorHi RR,
I deeply apologize. I know this drag for some time, I'm escalating this issue to our internal team. Trying to get the tracking number as now looks like the tracking is mismatch.
If there is no respond until Tuesday (we will on public holiday on Monday Sept, 16) , I will myself will find a way for you to get the device.
Thanks!
Zawani
Occasional ContributorDear Wani,
I have not received the e-mail from your team about tracking number of return sample. Please help to follow up with your team.
Thanks
RR.
Occasional ContributorDear Wani,
Any update on this? Please kindly advise. Due to this case is open more 2 month. we need to close this case ASAP.
Can you provide replacement or CN to close this case?
RR.
Occasional ContributorDear Wani,
Would you expedite and provide the update? Thank you
RR
