How do I restore/reset Arria 10 SoC FPGA development boards that are not accessible via JTAG anymore?
I work for Intel and am submitting this case on my customers behalf. I do not have physical possession of the board and need a contact that my customers can send the boards to for repair.
Regards,
Ron
Customer Issue details below:
S/N : 10ASXSoC002850
P/N: 6XX-44382R-0M (I copy these here as the tool was not able to find my product)
Dear Sir/Madam,
I request support to restore/reset two Arria 10 SoC FPGA development boards. These are not accessible via JTAG anymore. My software is Quartus 17.1
I use JTAG server to program these boards. I have used JTAG server programming for a while now without problems, on other boards too. The project that I was testing at that time included signal tap; this may or may not be related. In previous tests, the signal tap communication was behaving strangely, as I could not have a signaltap session that would last for more than a few seconds.
After the programming, the red LED D17 blinks at approx 1 second intervals. I cannot access the FPGA nor I/O Max V on the JTAG chain. This happened for two different boards on different days.
The on-board byte blaster seems to be working. At least the Quartus programmer says it's detected. I returned all dipswtiches and jumpers to the default position, but the JTAG is still undetected.
I think the simplest solution is to send the boards somewhere to Altera/Intel and get them reflashed/restored/reset. Would save both sides some time and energy, since we've been going at this for almost a month now.
Thanks!
Francisco