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SOtha1's avatar
SOtha1
Icon for New Contributor rankNew Contributor
5 years ago

FPGA devices failed at CM manufacturing site.

I would like to continue this discussion in private message. Please initiate communication!.

7 Replies

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    5 years ago

    I sent you a private message for this request. You may refer to your inbox.

    Thank you. Stay safe!

    Wani

    • SOtha1's avatar
      SOtha1
      Icon for New Contributor rankNew Contributor
      5 years ago

      Hi Zawani.

      Here is the Customer PN 310-055414, MPN: 5SGXEA4H2F35I3NCV.

      Currently we have 15pcs faulty devices MPN 5SGXEA4H2F35I3NCV and want to request a warranty claim from Intel.

      Please guide how we shall proceed on this.

      • Zawani_M_Intel's avatar
        Zawani_M_Intel
        Icon for Frequent Contributor rankFrequent Contributor
        5 years ago

        Before RMA (claim), the devices should go through ERMA process. The ERMA result will decide either it is valid for RMA or not.

        However, before we agree for ERMA, I need to understand more about your issue. Can you help to provide some failure details ;

        1. What is the failure rate? What is the failure rate vs. tested sample? Example: 15 out of 100 units.
        2. What is the failure symptom? Please elaborate the failure symptom in detail.
        3. How did you determine the failure? Please elaborate the procedures.

        Wani