SOtha1
New Contributor
New ContributorFPGA devices failed at CM manufacturing site.
I would like to continue this discussion in private message. Please initiate communication!.
Forum Discussion
Zawani_M_Intel
Frequent Contributor
Frequent ContributorI sent you a private message for this request. You may refer to your inbox.
Thank you. Stay safe!
Wani
SOtha1New Contributor
New ContributorHi Zawani.
Here is the Customer PN 310-055414, MPN: 5SGXEA4H2F35I3NCV.
Currently we have 15pcs faulty devices MPN 5SGXEA4H2F35I3NCV and want to request a warranty claim from Intel.
Please guide how we shall proceed on this.
- Zawani_M_Intel
Before RMA (claim), the devices should go through ERMA process. The ERMA result will decide either it is valid for RMA or not.
However, before we agree for ERMA, I need to understand more about your issue. Can you help to provide some failure details ;
1. What is the failure rate? What is the failure rate vs. tested sample? Example: 15 out of 100 units.
2. What is the failure symptom? Please elaborate the failure symptom in detail.
3. How did you determine the failure? Please elaborate the procedures.Wani
- SOtha1
Hi Zawani,
Regarding details request, possible you may find in the attachment that we had completed earlier.
Enclosed 3 files for you to review.
- Zawani_M_Intel
There are new update for the case. Please refer to the private message/email for more info.
Wani
