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GordWait's avatar
GordWait
Icon for Occasional Contributor rankOccasional Contributor
2 months ago

Cyclone VGT Dev Kit boards - some new boards failing to boot from NOR Flash

We've been using these boards for years, having certified them for use in one of our products. In the last few months we have now received 5 of these boards and they fail to configure from NOR flash...
Board Debug
Fpga Devkit
FakhrulA_altera's avatar
FakhrulA_altera
Icon for Regular Contributor rankRegular Contributor
1 month ago

Hi Leonardo,

Thank you for sharing your findings.

As this thread is focused on GordWait's investigation, could you please open a new thread for your boards? This will help us track your case separately and avoid mixing debug information from different systems.

Please include the board serial numbers, revision, U29 component, and observed behavior in the new post.

Thank you for your understanding.

FakhrulA_altera's avatar
FakhrulA_altera
Icon for Regular Contributor rankRegular Contributor
1 month ago

Hi Gord,
 

Thank you for the detailed analysis.

Please submit an RMA request through the distributor that supplied each affected board:

DigiKey or Mouser: provide the board serial number, purchase details, and factory-image boot failure.

Terasic: follow Terasic’s RMA process and state that the board does not boot reliably with the unmodified factory MAX V image.


Affected boards retry or fail with the factory max5.pof and a simple 25 MHz bootloader, indicating a hardware issue.

Please retain the serial numbers, boot observations, and relevant logs.


Regards, 
Fakhrul