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This is beyond upsetting. I opened a new ticket under mySupport Oct. 29, took 3 or so days to respond, they asked a few questions about the issues with the board, and they ended up telling me to email
university@altera.com...
THEY HAVE NOT RESPONDED THUS FAR, AND IT'S BEEN 3 FULL DAYS!!!
I have not been able to use my board since I received it a month ago. In addition to the debugger problem I'm having, the .sopcinfo and .sof files I was provided on one of the CD's that came with the board are NOT compatible with my board.
Also, it seems like no one here on the forums knows a possible solution here.
Am I really alone on this issue???
SMH x1000000!!!!!!
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I don't think 3 days is necessarily a terribly long time for input on a subtle, insidious issue like this, but it is confusing. I got some tips from tech support as follows, though none of them appeared to work for me. Altera was as usual very friendly and professional and offered additional help if I end up needing it. I have temporarily worked around this problem by running Quartus 9.1 on a Windows XP PC. For what it's worth, here is the advice I got (tech's name removed to not throw them back under the bus on this one):
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Hi Brad,
This is <tech name> with Altera embedded applications. One thing that could have happened is that Eclipse has defaulted to the "C/C++" perspective instead of the "Nios II" or "Nios II Debug" perspective. This would cause only the "Local C/C++ Application" to show under "Run as..." or "Debug as...".
Can you try the following under the Eclipse GUI (once it is brought up):
- Click on the "Window -> Open Perspective" menu item at the top menu bar
- Click on "Nios II". You may need to select "Other..." first if the "Nios II" perspective does not appear.
Once in the Nios II perspective, if you right click on a project, can you select "Debug as -> Nios II Hardware"?
Another thing to try is to clean out some temporary settings with Eclipse. Do do this you can do:
- Click on the Windows "start" menu and select "Altera 9.1* -> Nios II EDS * -> Nios II 9.1 Command Shell"
- From the command shell prompt, run "eclipse-nios2 -clean"
And, one more thing to try:
- Edit your eclipse.ini file to add the following "-Dosgi" line to the bottom after the -vmargs link. The eclipse.ini file can be found here: C:\altera\<version>\nios2eds\bin\eclipse_nios2\eclipse.ini
-Dosgi.compatibility.errorOnFailedStart="false"
Please do not hesitate to let me know if you give these a try, if these works, if they do not work, or if you get stuck along the way. I'll be happy to help out. I can also setup a webex, if you like (and if you can share your screen)... I might be able to look over your shoulder and see what you are seeing and debug further.
Let me know.
Thanks and regards,
<tech name>
Altera Embedded Applications - North America