Forum Discussion

TPetr8's avatar
TPetr8
Icon for New Contributor rankNew Contributor
6 years ago

We bought Intel® Quartus® Prime and DSP Builder for Intel® FPGAs and we are not able Activate those products.

Hi Intel, how can we receive new activation IT from you? We got email with Activation number, but this activation number is not valid anymore. Best regards Tomas ZF
CheepinC_altera's avatar
CheepinC_altera
Icon for Regular Contributor rankRegular Contributor
6 years ago

Hi,

Just to ensure I understand it you correctly, are you referring to your myIntel account no longer valid and unable to log on the self service licensing center?

TPetr8's avatar
TPetr8
Icon for New Contributor rankNew Contributor
6 years ago

Hi,

i am able to log in into myIntel but after putting Activation id from Intel order email, i can see only this error message.

,,We are unable to process this License Activation Code. Contact Customer Service or enter a different code."

Tom