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TPetr8's avatar
TPetr8
Icon for New Contributor rankNew Contributor
6 years ago

We bought Intel® Quartus® Prime and DSP Builder for Intel® FPGAs and we are not able Activate those products.

Hi Intel, how can we receive new activation IT from you? We got email with Activation number, but this activation number is not valid anymore. Best regards Tomas ZF
CheepinC_altera's avatar
CheepinC_altera
Icon for Regular Contributor rankRegular Contributor
6 years ago

Hi ZF,

If I understand you correctly, you are referring to the license not valid any? If yes, just wonder if you are aware of your local sales or FAE which you are in contact to purchase the licenses. They would be able to help regenerate/request a new license for you. Please let me know if there is any concern. Thank you.

TPetr8's avatar
TPetr8
Icon for New Contributor rankNew Contributor
6 years ago

Hi Intel,

after purchase from Intel, we got email with Activation ID. However this Activation IDs are not in Intel activation system.

Can you provide me any contact on this local saler?

This email:

Thank you for your purchase.

To get started with licensing your product(s), perform the following steps:

1. Log on to the Self Service Licensing Center at https://fpgasupport.intel.com/AlteraLicensing/license/index.html using your myIntel account.

2. View your product(s) on the Products and Users page.

3. Click on Create New License and select the product(s) you would like to license.

4. See note 3 below for more information about product delivery.