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zhenglinxi's avatar
zhenglinxi
Icon for New Contributor rankNew Contributor
4 years ago
Solved

View Generated License

Following the activation process at Create New License does not load the screen. Logging into Self Service Licensing Center keeps showing that you may already be logged in, or that you do not have the necessary permissions to access this page.

17 Replies

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi,


    Can you try clear cache on your browser? If that doesn't work, try using a different browser, make sure to clear cache before that too.


    Let me know if this works,

    Thanks,

    Nurina


    • zhenglinxi's avatar
      zhenglinxi
      Icon for New Contributor rankNew Contributor
      4 years ago

      Hello

      Thanks for the help.
      We have tested the browser cache, change browser and all these ways. It's always this page

      • Nurina's avatar
        Nurina
        Icon for Regular Contributor rankRegular Contributor
        4 years ago

        Hi,

        Our Self Service Licensing Center went through maintenance a couple hours ago. Can you try again?

        Regards,

        Nurina

  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi,


    No significant updates, now I'm waiting for feedback from IT.


    Regards,

    Nurina


  • Nurina's avatar
    Nurina
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi,

    According to IT, your account does not have FPGA access. Could you try the following the registration process and then try to access the page again:

    Try registering in Incognito mode (or by clearing browser cache) using this link given below:

    FPGA registrations (Individual) - Please ask user to register using below link

    https://www.intel.com/content/www/us/en/forms/fpga/fpga-individual-registration.html

    FPGA registrations(Premier) - Please ask user to register using below link

    https://www.intel.com/content/www/us/en/forms/fpga/fpga-premier-registration.html

    After registering, please clear cache and try the link again in incognito mode: https://fpgasupport.intel.com/Licensing/license/index.html

    Can you let me know if those steps worked?

    Thanks,

    Nurina

    • zhenglinxi's avatar
      zhenglinxi
      Icon for New Contributor rankNew Contributor
      4 years ago

      Thanks for the reply.

      Regarding your comment about registering an account, we have already registered using email. The email address is already being hosted when you do the registration. How should we get FPGA access

      • Nurina's avatar
        Nurina
        Icon for Regular Contributor rankRegular Contributor
        4 years ago

        Hi,

        According to IT, you have access to certain Intel engagements but not FPGA. You need FPGA access to access the Self-Service Licensing Page.

        Could you please try to register again, by following the steps provided in the previous comment?

        Thanks,

        Nurina