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New Contributor

5 years ago

Solved

View Generated License

Following the activation process at Create New License does not load the screen. Logging into Self Service Licensing Center keeps showing that you may already be logged in, or that you do not have th...

Nurina
5 years ago
Thanks for the feedback, can you try the following steps and provide a screenshot of the error you receive?

Please register for FPGA program by using the below URL:

https://www.intel.com/content/www/cn/zh/my-intel/fpga-sign-in.html?redirect=/content/www/cn/zh/secure/my-intel/dashboard.html

Submit the form by using either of the below form.

https://www.intel.com/content/www/cn/zh/forms/fpga/fpga-individual-registration.html

OR

https://www.intel.com/content/www/cn/zh/forms/fpga/fpga-premier-registration.html

Thanks,

Nurina

Nurina

Regular Contributor

5 years ago

Hi,

According to IT, your account does not have FPGA access. Could you try the following the registration process and then try to access the page again:

Try registering in Incognito mode (or by clearing browser cache) using this link given below:

FPGA registrations (Individual) - Please ask user to register using below link

https://www.intel.com/content/www/us/en/forms/fpga/fpga-individual-registration.html

FPGA registrations(Premier) - Please ask user to register using below link

https://www.intel.com/content/www/us/en/forms/fpga/fpga-premier-registration.html

After registering, please clear cache and try the link again in incognito mode: https://fpgasupport.intel.com/Licensing/license/index.html

Can you let me know if those steps worked?

Thanks,

Nurina

zhenglinxi

New Contributor

5 years ago

Thanks for the reply.

Regarding your comment about registering an account, we have already registered using email. The email address is already being hosted when you do the registration. How should we get FPGA access

Nurina
Regular Contributor
5 years ago
Hi,

According to IT, you have access to certain Intel engagements but not FPGA. You need FPGA access to access the Self-Service Licensing Page.

Could you please try to register again, by following the steps provided in the previous comment?

Thanks,

Nurina
- zhenglinxi
  New Contributor
  5 years ago
  Yeah, registered for a good account before. How else can we log in to see the page where the problem started.
- zhenglinxi
  New Contributor
  5 years ago
  The email address we are using is already registered and following the steps can no longer be done, it will prompt that the email address has been registered. Can not proceed to the next step.
  - Nurina
    Regular Contributor
    5 years ago
    Thanks for the feedback, can you try the following steps and provide a screenshot of the error you receive?
    
    Please register for FPGA program by using the below URL:
    
    https://www.intel.com/content/www/cn/zh/my-intel/fpga-sign-in.html?redirect=/content/www/cn/zh/secure/my-intel/dashboard.html
    
    Submit the form by using either of the below form.
    
    https://www.intel.com/content/www/cn/zh/forms/fpga/fpga-individual-registration.html
    
    OR
    
    https://www.intel.com/content/www/cn/zh/forms/fpga/fpga-premier-registration.html
    
    Thanks,
    
    Nurina

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