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UTech's avatar
UTech
Icon for New Contributor rankNew Contributor
6 years ago

There is no response for the Request to update the companion ID.

Hi,

I requested customer support in "Intel FPGA self licensing center" to update the companion ID. I didn't get any response and it's almost 2 weeks.

I always use the following link to change my companion ID and response used to come within 24 hours, but this time there is no response.

Link I used for request: https://fpgasupport.intel.com/Licensing/license/contact.html

Type of Licensing Issue: I can't generate a companion or temporary license

Can anyone guide me for updating my companion ID?

Thank you

5 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Hello

    Welcome to INTEL forum. To narrow down this issue. Can you provide your license.dat file and your PC NICID for checking? And for privacy, you can also reply/attach your file in private message.

    • UTech's avatar
      UTech
      Icon for New Contributor rankNew Contributor
      6 years ago

      Hi,

      Sure, I sent the license.dat file and PC NICID in private message.

      Thank you

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Hello

    We do not received your attachment in private message. Could you resend it again?

    • UTech's avatar
      UTech
      Icon for New Contributor rankNew Contributor
      6 years ago

      Hi,

      I messaged in "My Intel >> My Support >> My open cases". My request ID is 04317741. Is that the right link to respond for message?