SW-ONE-QUARTUS PO license activation problem

PO: Delivery Confirmation - Intel Order #: 0018318302

Product: SW-ONE-QUARTUS

1. I have got License Activation Code from intel

2. When I am in https://licensing.intel.com

I enter <License Activation Code> and <search>, I got error message:

"Error: Invalid License Activation Code"

And I donot know how to fix it?

3. When I am in https://licensing.intel.com/contact-customer-service.

I try to use <Contact Customer Service>, I got error message:

"Error PO, NIC/Host Id entered is invalid"

And I donot know how to fix it?

Can you give me a sample item format, so that I can figure what go wrong?

4. Is it possible that I get a Telphone Numger so that I can fix my problem
directly?
5. Is it a