Hi Mads_From_Denmark,
Could you please check your Junk/Spam mailbox to see if the license email was delivered there?
Alternatively, you may manually download the license file from the Altera Self Service Licensing Center (SSLC) by following these steps:
1. Navigate to Computers and License Files.
2. Click on your Primary Computer ID and go to the Entitlements tab.
3. Click the corresponding license file link to download the license file directly to your computer.
You may refer to the screenshot below for guidance.


Please feel free to let me know if you are still unable to locate or download the license file, and I will be happy to assist further. Thank you.
Regards,
ZiYingE_Altera